We are currently shipping within Canada only and are unable to deliver to P.O. boxes. Free shipping is available on orders over $100 CAD (before taxes) when shipping within Ontario. Orders typically require 3–5 business days for processing before shipment. All orders are shipped via Purolator or UPS.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

We do our best to ensure your order is processed promptly and delivered on time; however, delivery timelines are estimates and not guaranteed.

Without delays, expected shipping times are:

• Ontario | 2 business days | Free shipping on orders $100+ (before tax)
• Ontario | 2 business days | $10
• Out of Province | 4-7 business days | $15

Please expect additional processing times for personalized products and during promotions, holidays.

To check the status or tracking of your order, click on the below link. Tracking estimates are provided by shipping couriers.

Order Status

Please allow up to 24–48 hours your shipment status to update.

If you've received a delivery notification but your package hasn't arrived, please allow up to 72 hours before taking further action. In some cases, shipping carriers may mark a package as delivered before it reaches its final destination.

We also recommend checking with your neighbours, concierge, or community mailbox, as packages are sometimes left in alternate safe locations.

If you're still unable to locate your package after 72 hours, please file a claim directly with the shipping carrier. Please note that investigations and resolutions may take up to 14 business days.

Once a package has been marked as successfully delivered to the shipping address provided, Harmony Jewelry & Co. is not responsible for lost or missing packages.

Free shipping is available on orders over $100 (before tax) and are placed within Ontario.

Our orders are shipped using trusted couriers such as UPS and Purolator.

We are currently only shipping throughout Canada. Detailed shipping options are shown at checkout.

We do not ship to PO boxes.

Tracking updates can sometimes take 24–48 hours to appear. If there has been no movement after several business days, please contact our Online Support team.

Please check with household members, neighbours, or your local carrier. If you still cannot locate it, please contact the delivery courier directly. 

Return or exchange your order easily through one of the following options:

Visit Us In-Store

For easy and free returns or exchanges, bring your eligible items and receipt or invoice to any of our store locations. Click here to find a store near you. Once your refund is initiated, it may take 3–5 business days to appear in your account, depending on the payment method used.

Submit Your Return

1. To start a return, sign in to the Returns Portal. Once signed in, select the order and eligible items you wish to return. Only fulfilled or delivered items can be submitted for return. Once your request has been submitted, our team will review your request and email you with a shipping label. Once your order is delivered to us we will process your refund.

Request an Exchange

Sign in to the Returns Portal and select the order and eligible items you wish to exchange. In the Note section, please specify which item(s) you would like to exchange and what you would like in their place. For example: “I would like to exchange the April Birthstone Charm for the December Birthstone Charm.”

Review your request and submit the return.

Our team will review your exchange request and you will receive an email with your next steps.

Eligible items may be returned in-store or by mail within 30 days of receiving your order for a full refund to your original payment method.

Items may be returned provided they are in their original condition and packaging. All earrings, nose rings, sale items, and personalized pieces are final sale and are not eligible for return.

Please note that we cannot accept returns without your receipt, invoice, or order confirmation.

Yes – you can return items from multiple orders in one return package.

• Create a Return Request for your order.
• Select each of the items you wish to return/exchange, select a reason for each in the drop down. If you wish to exchange an item, specify which items in the 'Notes' section.
• Once our team processes your return/exchange, make sure to include each of the items you wish to return/exchange in the same return shipment and fill out all required information in the return form that will be emailed to you.

Please allow up to 14 days for your refund to be issued to your original payment method after a return or exchange has been processed. If you have not received your refund after this timeframe, please contact our Customer Care team.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We begin processing orders quickly. Cancellations can be made within 15 minutes of placing your order for eligible, non-final-sale items. Please contact our online team as soon as possible, and we will do our best to accommodate your request before your order ships.

We are not able to change the shipping method after an order has been placed. Please reach out to our Order Support Team and we can help review your available options.

Unfortunately, we cannot change the shipping address once an order has been placed. If needed, eligible orders containing non-final-sale items may be cancelled within 15 minutes of being placed. Please contact our Order Support Team and we can help review your available options.

Your payment is processed when your order is placed.

Please reach out to our Online Support team and we'll investigate immediately.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

We do not accept Amex.

Eligible, non-personalized items including earrings, may be exchanged within our return timeline, subject to availability.

We offer a 6-month warranty covering manufacturing defects and workmanship issues under normal wear.

Our warranty does not cover accidental damage, improper care, lost items, normal wear and tear, scratches, tarnishing from improper care, or unauthorized repairs.

Please contact our Online Order Support team or visit a store location directly with your order number and photos of the issue.

We offer a 1-year colour warranty on our waterproof jewelry (PVD Steel products), covering noticeable fading or tarnishing of the jewelry’s finish under normal wear

We have stores located across southern Ontario; Guelph, Waterloo, Stratford and Etobicoke. Find a store near you here.

Yes, currently all of our store locations include a Welding Studio. Appointment times and walk-in availability are subject to change for each location.

At this time, we do not offer ring resizing services. We recommend using our size guide page before purchasing.

Absolutely. Visit one of our Charm Bar locations for an in-person experience.

Choose your chain, material, and length, then select your favourite charms to create a personalized piece that tells your story.

In-store one of our team members will be happy to help you with designing your piece.

Yes, additional charms can be added to most charm necklaces and bracelets. For online orders, charms must be purchased separately and attached by the customer.

Many of our necklace pendants, bracelets, lockets and charms can be customized with a variety of custom designs.

Personalized, engraved and permanent jewelry pieces are final sale and cannot be returned/exchanged unless there is a manufacturing defect or you receive and incorrect item.

We engraved your details exactly as submitted. Please double-check spelling, dates and selected symbols before placing your order.

Our engraving previews are for visualization purposes only, and the final product may vary slightly.

If a mistake is made on our end, we will correct it as quickly as possible at no extra cost.

Engraved orders typically take 3-5 business days to create before they are shipped. Some personalized items, such as Pet Portraits and Solid Gold engravings require additional processing time.

Please allow for extra time during holidays and promotions.

Available characters vary by product and engraving space; however we do not accept icons or emojis.

Yes, many of our custom engraving options allow you to upload your own designs such as handwriting, drawings, signatures, fingerprints, and more. Simply follow the upload prompts in the engraving app on the product page.

You can find our guidelines here.

Bridal parties receive 20% off when purchasing 3 or more similar jewelry items from our Bride and Bridesmaids collections.

To apply for a bridal discount, fill out our form here.

Different sizing and metal materials of the same style can be combined to qualify for the discount. Solid gold jewelry, permanent jewelry, gift cards and select items may be excluded.

Only one promotional code may be used per order unless otherwise stated.

Our Waterproof Collection is made from durable stainless steel and finished with a high-quality PVD coating, which bonds a thin layer of colour to the metal for enhanced durability. This process helps the jewelry resist tarnishing, fading, moisture, and everyday wear, making it suitable for regular exposure to water.

Yes. Our waterproof styles are designed to be worn through showers, workouts, swimming, and daily activities.

While no jewelry is completely indestructible, our waterproof collection is designed for long-lasting durability and significantly greater resistance to fading than traditional plated jewelry.

Our waterproof jewelry includes a 6-month warranty covering manufacturing defects and workmanship issues under normal wear. We also offer a 1-year colour warranty on our waterproof collection.

Yes, we love partnering with creators who align with our brand and community.

Fill out our brand ambassador program form here.

Program benefits vary, and may include discounts, gifting opportunities and exclusive access to new products.

Permanent jewelry is custom-fit jewelry that is sized to you and welded closed for a seamless, clasp-free finish. It’s designed to be worn continuously and is a meaningful, low-maintenance way to celebrate a special moment, connection, or simply your personal style.

Yes. It can be safely removed by cutting the jump ring and may be re-welded later.

Permanent jewelry includes a 90-day warranty against weld failure and manufacturing defects.

Our permanent bracelets and anklets are available in 92.5 sterling silver, 10k solid gold, and PVD stainless steel.

Yes, group bookings are welcome for celebrations, bridal parties, birthdays, and special events. Discounts are available for groups of five or more. More information about our Group Welding discounts are available on our Permanent Jewelry page.

Our permanent jewelry is custom-fit and final sale.

Yes, for safety reasons, children under 6 years old cannot receive permanent jewelry. Children under 12 must be accompanied by a parent or guardian.

Yes, permanent jewelry can safely pass through airport security and metal detectors.

We offer E-Gift Cards online in a variety of denominations. Please note that E-Gift Cards purchased through our website can only be redeemed online. Gift cards for in-store purchases are available separately and can be purchased at any of our retail locations.

Our gift cards are valid for 2 years from the date of purchase.

Unfortunately, online and in-store gift cards cannot be used interchangeably. Gift cards purchased online can only be redeemed on our website. In-store gift cards are available exclusively at our retail locations and can only be redeemed in-store.