Shipping policy

Shipping Policy

Thank you for shopping with Harmony Jewelry & Co.! Please read the following information carefully so you know what to expect when your order is on its way.

Processing Time

Orders are typically processed within 3–5 business days, excluding weekends and public holidays. Personalized items and orders placed during holidays or promotions may require additional processing time. Processing times are estimates and do not include carrier transit time - we appreciate your patience!

Shipping Rates & Delivery

We currently ship within Canada only. Shipping rates are calculated based on your province at checkout.

Shipping Rates

Carriers

We ship via Purolator or UPS. Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way.

Delivery Times

Delivery timeframes vary by location and are estimated once your order has been processed and shipped. Please note that delivery times are provided by the carrier and are not guaranteed.

Carrier delays may occur due to weather, holidays, service disruptions, high shipping volumes, or other circumstances outside of our control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages that are lost, delayed, misdelivered, or returned to sender as a result of an incorrect or incomplete address provided by the customer. 

Please note that we are unable to ship to P.O. boxes. Kindly ensure a valid street address is provided at checkout.

Signature Required Shipping

Customers may choose Signature Required Shipping at checkout for an additional fee. If Standard Shipping is selected, a signature will not be required and the carrier may leave the package at the delivery address. Harmony Jewelry is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided.

Returned to Sender

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another circumstance outside of our control, the customer may be responsible for any additional shipping costs required to resend the order.

We will contact you once the package has been returned to us to determine the appropriate next steps.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you. We are not responsible for delays caused by the carrier or circumstances outside our control.

If your tracking shows that your package has been delivered but you are unable to locate it, please first confirm that the shipping address associated with your order is correct. If the address is correct, please contact the shipping carrier directly for further information regarding the delivery. If the carrier requires the sender to initiate an investigation or claim, please contact us for assistance.

In-Store Pickup

In-store pickup is available for eligible online orders at select Harmony Jewelry locations.

Please allow approximately 3–5 business days for your order to be prepared and delivered to your selected pickup location. You will receive a notification once your order is ready for pickup. Please wait until you have received this notification before visiting the store.

Pickup timeframes are estimates and may be longer during holidays, promotions, or other high-volume periods.

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