Refund policy
Return & Refund Policy
We want you to love your order. If you're not completely satisfied, we're happy to accept returns on eligible items within 30 days of delivery.
How to Return
To initiate a return, please visit our Return Portal to get started in just a few steps. If you need additional assistance, feel free to contact us and we'll be happy to help.
Eligible online purchases may also be returned at any of our store locations within 30 days of delivery. Please bring your order confirmation or order number with you.
Eligibility
To qualify for a return, items must be:
- Returned within 30 days of the delivery date
- Unworn, undamaged, and in original packaging
Final Sale — Non-Returnable Items
The following items are final sale and not eligible for return or refund:
- Personalized & engraved items
- Body jewelry (nose rings, nose pins, and earrings)
- Sale items
Return Shipping
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damages or issues that occur after the order has been received, please refer to our Warranty Policy for more information.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
